Returns & Exchanges
At Shop Cento, we strive to ensure your pantry is filled with the highest quality gourmet products. Due to the perishable nature of our food items, we offer a 14-day return window for unopened and non-perishable goods to guarantee food safety and customer satisfaction.
Initiate Your Request
Contact our customer support team within 14 days of delivery with your order number and a brief explanation of the issue.
Photo Documentation
For items damaged during transit or quality concerns, please attach clear photos of the product and its packaging to your request.
Secure Packaging
Once approved, place the unopened, non-perishable items back in their original shipping container to ensure they arrive safely at our facility.
Refund Processing
After we receive and inspect your return, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing